Frequently asked questions

eData Plug is infrastructure for Nigerian VTU businesses. You integrate our API into your own website or app, and your customers transact with your brand while we run the transaction engine, provider connections, ledger and webhooks behind it.

Registered VTU businesses and operators. After you create an account and verify your email, you complete a short business onboarding. Our team reviews it before live access is switched on; you can use the test environment straight away.

No. Your customers stay yours. They use your website or app; eData Plug never contacts them or holds wallets for them.

Yes. Every Business gets test API keys that run against a simulator, so you can build and test your full integration without moving real airtime or money.

Your customer requests an OTP for their line, verifies it, and confirms a conversion with their own SIM transfer PIN on your website. The airtime is transferred, and you pay your customer from your own system according to your own rates.

To your eData Plug wallet: customers’ airtime goes to eData Plug’s provider account and your wallet is credited at the published rate after a short holding period. You can then use the balance for VTU purchases or request a payout to your bank account.

MTN, Airtel, Glo and 9mobile, subject to provider availability and per-network limits shown in your dashboard.

Never. The PIN is passed to the provider for that single transfer and is not stored, logged or returned.

Every record belongs to exactly one Business and is enforced at the data layer, not just in the interface. API keys are hashed, provider secrets are encrypted and sensitive changes require password confirmation.

Yes. Two-factor authentication is available for every user, and a Business Owner can require it for the whole team.

There is no subscription or monthly fee. You buy VTU at wholesale prices from your wallet and are credited at transparent Airtime-to-Cash rates, shown on the Pricing page and in your dashboard. Talk to sales for custom volume pricing.

Yes. Add your bank account under Wallet & Finance → Payouts and request a withdrawal from your available balance; our team reviews and pays it to your verified account.